Frequently Asked Questions
Can I sell my product on your site?
We'd be glad to take a look at what you have. Contact us and maybe we can make that happen.
Do you refund purchases?
Yes we can. If you're not satisfied with the product, contact us and we'll do our best to help you out or refund your purchase!
When should I receive my purchase?
We use Gumroad for payment processing and file delivery so you should receive your files immediately. Failing that, check your email and your spam folder to make sure you received your receipt. If that doesn't help you, get in contact with us and we'll help you sort it out.
What do I do if I find a bug?
We're sorry about that, we truly are. If you find a bug, contact us and provide us with as many details as you can. We might ask you for a project file that demonstrates what's going on. If you can do that, that's awesome, but we understand if you can't. Either way, we'll do our best to get to the bottom of it.
Are these files compatible with Mac/Win?
Yes. Every file on this site with the exception of plugins will work on Mac or Windows unless noted otherwise. Some plugins on this site are Mac or Windows only. If they only work on certain operating systems, it'll be noted on the product page.
Can I request a script?
Definitely! We're always looking to figure out new products to offer! We love helping people save their time—you can probably find that written here in tons of places. If we can help you, us, and others to save time we're definitely down. Hit us up and we can figure it out.
Why doesn't my Nimble Nimbus have a flat bottom?
If you have a curved bottom, you can tweak the vertical alignment under Cloud Design. The short of it is that the font we're using isn't as universal as we thought, and some versions don't center the period character in the same way. We're working on a possible fix for that. If you get updates from Gumroad, you'll know when we've changed it.
I can't find an After Effects plugin or I get an error trying to run a plugin
Apple changed the verification system they use for apps after macOS Catalina. We had to find a new developer to re-sign the apps and update them for Apple Silicon processors. The good news is that we're finally working on it. For now, however, you'll have to do a few things to run these apps. If this is unacceptable, please wait to purchase our plugins. If you have already purchased a plugin and do not wish to do the workarounds, contact support for a refund.
If you want to press on, there are two main things you need to do:
- Disable Gatekeeper temporarily
- Run After Effects under Rosetta
Note: Disabling Gatekeeper can leave your Mac more susceptible to malicious software. Proceed at your own risk. We are not liable for any issues you cause by doing this.
That said, I've run my Macs for years with Gatekeeper installed without issues. Fortunately, you only have to load the plugins once in order for them to be allowed to run, so you can re-enable Gatekeeper afterwards to keep your system protected.
First, load Terminal and run the following command:
sudo spctl --master-disable
Once you hit enter, it'll ask you for your admin password. When you type, nothing will move. Hit enter and Gatekeeper will be disabled. If you go to Security in System Settings it will now have a new option "Anywhere" selected under "Allow apps downloaded from."
Next, go to Applications > After Effects and find the actual app. Right click and Get Info (or Cmd + I) and check the box for "Open using Rosetta." Then launch After Effects.
You can also run AE through Rosetta using the Creative Cloud app by going to the apps tab, clicking the three dot menu next to After Effects and selecting Open (Intel) from the menu.
Once that is complete, you should be able to launch our plugins within After Effects.
Be sure to re-enable Gatekeeper if you choose to do so by entering the following command in terminal and inputting your password again if asked:
sudo spctl --master-enable
That's it. If, for some reason, you run into this error again, re-do the steps. It should continue to work without having to do so, but we haven't done long-term testing on that. If you run into any other issues, please contact support.