Frequently Asked Questions
Can I sell my product on your site?
We'd be glad to take a look at what you have. Contact us and maybe we can make that happen.
Do you refund purchases?
Yes we can. If you're not satisfied with the product, contact us and we'll do our best to help you out or refund your purchase!
When should I receive my purchase?
We use Gumroad for payment processing and file delivery so you should receive your files immediately. Failing that, check your email and your spam folder to make sure you received your receipt. If that doesn't help you, get in contact with us and we'll help you sort it out.
What do I do if I find a bug?
We're sorry about that, we truly are. If you find a bug, contact us and provide us with as many details as you can. We might ask you for a project file that demonstrates what's going on. If you can do that, that's awesome, but we understand if you can't. Either way, we'll do our best to get to the bottom of it.
Are these files compatible with Mac/Win?
Yes. Every file on this site with the exception of plugins will work on Mac or Windows unless noted otherwise. Some plugins on this site are Mac or Windows only. If they only work on certain operating systems, it'll be noted on the product page.
Can I request a script?
Definitely! We're always looking to figure out new products to offer! We love helping people save their time—you can probably find that written here in tons of places. If we can help you, us, and others to save time we're definitely down. Hit us up and we can figure it out.
Why doesn't my Nimble Nimbus have a flat bottom?
If you have a curved bottom, you can tweak the vertical alignment under Cloud Design. The short of it is that the font we're using isn't as universal as we thought, and some versions don't center the period character in the same way. We're working on a possible fix for that. If you get updates from Gumroad, you'll know when we've changed it.